We were having some work done on the back of our house and hired a local handy-man based on a recommendation. It was one guy and a truck that showed up. At first I thought this is great, I won’t be paying for a bunch of guys standing around. Then the project grew, he actually needed to jack up a section of the house to make a repair to frame that attaches to the foundation. I knew he would be back with a team to complete the task. But the next day, it was just him and his trailer again. I asked when the others were coming, but he said calmly that he did not need anyone else to assist. I watched as he methodically moved from outside to the basement with necessary jacks and equipment. He made the repairs and within a half day the job was done.
Afterwards I asked about the process and his answers were very specific as if they were step-by-step instructions. When the bill came it actually less then anticipated for the job.
There are a couple of key points to gain from this. One, dealing with experienced quality professionals is cheaper in the end then dealing with inexperienced people. An experienced person moves through the project quickly and precisely. Value was created by time saved in dealing with problem, a lower overall cost, and knowing the problem had been solved correctly the first time.
The second point is that his experience made him confident he could fix the problem, which made me confident. The proof is that I became confident enough to give his name to a dozen people or so looking for work done to their house. Experience is value and value sells!